DEBT COLLECTION AUTOMATION
Automated payment reminders & collections
Reminders by days past due over SMS, email, IVR and voicebot, with payment links and result reports.
Get in touch
- SMS
- IVR
- Voicebot
Example sequence
Reminders by days past due
Example only — days, channels and wording are set to your own policy.
- D-3Before the due dateSMS · Email
- D0Due datePayment link sentSMS · Email
- D+3Automated callIVR
- D+7Voicebot asks for a payment dateVoicebot
- D+15Hand-off to an agentCall Center
- D+30Summary and next stageReport
Challenges
Common problems
Manual and labour-intensive
Staff spend time on accounts that would pay anyway.
Disconnected channels
SMS, email and phone work from different lists.
Regulatory limits
Contact times and frequency must be controlled.
How it works
How it works
- 1Import overdue accountsFile or API from billing
- 2Segment by days past due
- 3Run the sequence automatically
- 4Receive payment resultsReminders stop as soon as payment arrives
- 5Daily reports
Features
Features
- Your own sequences and message templates
- Personal payment links
- Thai IVR and voicebot
- Contact-time and frequency limits
- RBAC and audit log
- Results by channel and segment
Requirements and integration
Inputs
- CSV / Excel files or REST API
- Your existing customer database (structure kept)
Channels
- Your current SMS provider
- Email through your SMTP server
- SIP trunk for IVR and voicebot
Frequently asked questions
Can contact times follow the law?
Yes. Days, hours and the number of contacts are configurable to comply with the Thai Debt Collection Act B.E. 2558 and your policy.
Where is debtor data stored?
On your own servers or the cloud you choose, accessible only by permission, in line with PDPA.
Want to talk it through with our engineers?
Tell us about your requirements and current systems. We reply within one business day.